If you are not entirely satisfied with your purchase, please email us at email@example.com.
All returns must be postmarked within 7 days from the date of delivery of an item in order to receive a refund. Items can be returned after this seven-day-time frame for a store credit.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and free of stains, odors, animal hair, and damage. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Any original shipping charges will be deducted from your refund and the customer will be responsible for all returning shipping charges unless you received a damaged or wrong item, in which case we will pay the return shipping cost.
After we receive your item(s), our team will inspect it and process your exchange/refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
* Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
* Final Sale Policy: Sale merchandise, face masks, underwear, swimwear, socks, tights, hair accessories are all final sale items and cannot be returned or exchanged.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
All costs associated with your return are your responsibility. We suggest you obtain a tracking number and insurance as we are not responsible for lost packages. If a return does not meet our requirements, we reserve the right to refuse and discard the items without providing a refund.